In case of manual bank transfer, please note that this takes up to 3 working days to be processed, and will delay the expected delivery dates. We offer the following payment methods: iDeal, Paypal, credit card and manual bank transfer. You will be shown the available shipping methods in the shopping basket when completing your order. The expected delivery dates can be found on the product page.

What is the delivery time and when do I receive my gift? It is not possible to select a specific delivery date. This means that your gift is ready to be given or that it can be sent to the recipient directly.ĭelivery time, delivery options and delivery costs Can I choose a delivery date? We do deliver our gifts in a festive packaging. They are happy to help you so you can make the gift you want!Ĭurrently, we do not have a gift-wrapping service to wrap your present. Is this too technical or do you have an image of a different format you would like to use? Please contact our customer service. You upload JPG and PNG files into our editor. In the gift editor, you will receive a notification if the quality of the picture is insufficient. How do I know if my picture has the right quality? The price shown on the website includes the personalisation of your gift. Is personalisation included in the price? If you want, you can also opt for a cool design to make your gift truly unique. In our gift editor, you can personalise the gift completely in accordance with your wishes: add your own picture and/or text. You can start making your gift by clicking the ‘start personalising’ button. Above and beyond.Personalising & ordering What is personalising and how does this work on the website? The process was made so much easier with Joanne and Jean-Marc. And once we settled, they were incredibly helpful with suggestions for trades-people and extra help to maintain the house as well as passing on the contacts for a few new English speaking locals to help before our French becomes fluent! The process for us took about 2 years – to look, decide and buy and we never got a sense of impatience from them. With Joanne’s native English and Jean-Marc’s on the ground local knowledge they are a great duo. They have good properties and they are good at reading a client’s needs. They are very down to earth and don’t waste your time with the over sell. They respond quickly and from the outset understood, before we did, the kind of area that might suit us.

Joanne and Jean-Marc run a fantastic agency, which is at once friendly and efficient. Clearly they haven’t encountered French Character Homes.

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